I’ve owned my Xbox 360 for a few years now. I’ve had a lot of fun times playing video games like Halo 3, Halo 3: ODST, Need for Speed: Most Wanted, Tom Clancy’s Ghost Recon Advanced Warfighter 2, Halo: Reach and many other games. The console I owned before my Xbox 360 was the original Xbox, a console that I never had any issues with. I consider myself to be a loyal Xbox fan, but the latest issue I’ve had with my 360 is the last straw. I’ve sent my Xbox 360 to Microsoft’s repair department twice; once for a disc-reading issue and the second time for the RRoD. Both times my 360 was repaired for free and sent back to me with a one-month subscription card to Xbox Live.
I felt that having to send my 360 to your repair department once was an inconvenience. Then, I was forced to send it in again for a known console defect. After sending it in to be fixed twice, I find it completely ridiculous that my Xbox 360 is facing issues again. I never should have had any issues with it in the first place. Producing a product that fails multiple times is dishonest. As a loyal Xbox customer, I feel betrayed. I feel like my investment into my Xbox 360 console was a complete waste. I’ve purchased four controllers, multiple video games, years of Xbox Live subscriptions, countless accessories, and multiple headsets (that ironically have also gone defective after short periods of use) and now all of those things are useless. Thanks. Now, I’m forced to look on eBay for a refurbished console that won’t cost an excessive amount of money so that all of the money I’ve spent in console accessories and video games won’t be wasted.
So thanks again, Microsoft. Fool me once, shame on you. Fool me twice, shame on me. Fool me three times, and you’ve lost a customer.